PizzaOvenRepair.center (844) 747-3662Mon–Sat, 8am–8pm Book a visit
A stainless outdoor gas pizza oven on a stone counter on a patio, a pizza oven with a wide low mouth and a blue gas flame rolling along the back wall under its dome, a golden pizza sitting on the stone floor inside, the pizza oven clearly the subject, plants softly blurred behind, daylight, seasonless.

Wood Stone
Pizza Oven Repair

Where a Wood Stone oven faces the dining room, the tech plans the visit around guests who can watch the hearth from their tables.

(844) 747-3662

Mon–Sat, 8am–8pm

  • 3 pizza oven types
  • 6 problems we see
  • 12 error codes

Book a visit

Three short steps, about a minute.

or call (844) 747-3662

Wood Stone pizza ovens,
specifically.

Wood Stone builds stone-hearth ovens in Bellingham, Washington, fired by gas, by wood or by both, for pizzerias and for homes, and adds Fire Deck gas ovens and the AMP Series 64 electric deck to the same catalog. The company has fitted several controller generations over the years, so a visit starts by reading the model tag and identifying which controller the oven carries.

The Wood Stone lineup

Builds3 pizza oven types

Outdoor gas pizza oven · Wood-fired pizza oven · Commercial deck oven

Called out forGas Pizza Oven Won't Light: Clicks, Gas Hiss, Still No Flame

and 5 more problems on Wood Stone

Repairs we do10 repairs, on any make

Pizza oven diagnostic visit · Pizza oven burner and igniter repair · Pizza oven gas valve and thermocouple repair · Pizza oven floor and dome repair

Error codeschec · open · PROB · FAIL · EEE

12 Wood Stone codes with a page of their own

The Wood Stone
lineup.

Wood Stone builds 3 of the 4 pizza oven types this site covers. Which one decides how the visit is planned.

All pizza oven types
Outdoor gas

Outdoor gas pizza oven

4 of the problems we see on Wood Stone come up on it Outdoor gas pizza oven repair Wood-fired

Wood-fired pizza oven

3 of the problems we see on Wood Stone come up on it Wood-fired pizza oven repair Deck

Commercial deck oven

3 of the problems we see on Wood Stone come up on it Commercial deck oven repair

What is particular
to Wood Stone.

Commercial ovens include the Mountain Series, Traditional Series and Bistro Line stone hearths, the Fire Deck ovens (including the FA-9660 Automatic) and the AMP Series 64 electric deck; homes get the Mountain Home, Traditional Home and Bistro Home ovens. The model suffix (RFG, RFG-IR, W, W-IR) tells a technician which burners and controls are on board.

Ignition built into the gas valve

Wood Stone gas ovens use smart valves with the ignition circuit inside, lighting a pilot with a glowing coil rather than a spark. Each light-off is a 90-second trial of glow, purge and glow again, which is why a slow start is not always a broken igniter.

A second burner under the floor

Many Wood Stone ovens add an infrared burner beneath the hearth that helps the dome flame or the wood fire during warm-up and busy hours. It runs on the thermostat, and on touchpad controllers it will not be asked to light until the dome burner has proved its flame.

Fine cracks come with the refractory

Wood Stone treats hairline cracking in the floor and dome as normal and harmless to baking. A crack wider than about 1/8 inch is the one to report and have looked at.

A slow first fire is part of the design

The ceramic picks up moisture in shipping and storage, and Wood Stone sets out a staged startup with a low set point and low flame on the first day. Skipping it on a new oven, or one that has sat unused, invites cracking.

Parts

Gas valves, pilot igniters, thermocouples and controllers differ by controller generation and fuel setup, so the model and serial tag are read before a part is ordered. The refractory dome and floor are cast as one piece and are not a routine stocked part.

Repair or replace

Burners, valves, igniters, thermocouples and controllers are all replaceable, so a Wood Stone oven with a sound dome is almost always worth repairing. Wide cracks or a hearth that has broken up are the cases where the refractory itself needs an assessment first.

Book your Wood Stone visit

What we are
called out for.

On Wood Stone, most often gas pizza oven won't light: clicks, gas hiss, still no flame.

All problems

Wood Stone error codes

All Wood Stone codes
A stainless outdoor gas pizza oven on a patio counter in plain afternoon light, its door off and the pizza oven stone floor cold and empty, the burner channel along the back dark with no flame, the knob at the front.

Gas Pizza Oven Won't Light: Clicks, Gas Hiss, Still No Flame

7 causes, cheapest first

 Close view inside a cold commercial deck pizza oven burner compartment below the stone floor, a small weak yellow pilot flame barely touching the tip of a thermocouple beside a long burner tube, a light dusting of flour on the metal.

Pizza Oven Pilot Won't Stay Lit Once the Knob Is Released

6 causes, cheapest first

 A domed wood-fired pizza oven in a backyard on an overcast day, a small smoky fire of dark damp logs at the back of the pizza oven stone floor, the inside of the dome still black with soot, a pale raw pizza waiting on a peel resting on the ledge.

Pizza Oven Not Getting Hot Enough to Bake a Crisp Crust

7 causes, cheapest first

 Close view of the cold stone floor inside a wood-fired pizza oven, a wide crack running across two cooking tiles with one edge lifted slightly above the other, a light dusting of flour and ash, the curve of the pizza oven dome at the top of the frame.

Pizza Oven Floor Cracked: Split Tiles, Lifted Bricks, Crumbling Stone

6 causes, cheapest first

Not a
Wood Stone?

Wood Stone is one of 16 pizza oven makes on this site. The other 15 each have a page of their own.

All 16 brands

Wood Stone pizza oven repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family sliding a pizza into a wood-fired pizza oven on a sunny patio.
For the heart of your home.

Questions about
Wood Stone pizza ovens.

Is a hairline crack in my Wood Stone oven floor a problem?
Usually not. Wood Stone says fine cracking of the floor and dome is normal and does not affect baking; a crack that opens past about 1/8 inch should be looked at.
Why does my Wood Stone oven take a while to light?
The smart gas valve runs a 90-second trial: it glows the igniter, purges, then glows again while pilot gas flows. A light-off inside that window is normal; repeated failures to light need a technician.
Can a Wood Stone home oven be installed outdoors?
Yes. Wood Stone states that all Mountain Home ovens are approved for outdoor installation, with their own rules for enclosing the base and for venting.
What should I do before firing a Wood Stone oven that sat unused all winter?
Follow the maker's slow startup again: a low set point and low flame at first, raising the heat in stages, so moisture leaves the ceramic without cracking it.
Why won't the underfloor burner on my Wood Stone oven come on?
On touchpad controllers the infrared burner waits until the dome burner has lit. If the dome flame is burning and the floor burner still does not light, the controller will usually flash chec and the ignition needs checking.

Back to your everyday

Book your Wood Stone visit.

Have the pizza oven's model number ready — on Wood Stone it decides which parts come on the first visit.

Schedule a repair Call (844) 747-3662
(844) 747-3662 Schedule a repair