PizzaOvenRepair.center (844) 747-3662Mon–Sat, 8am–8pm Book a visit
A stainless outdoor gas pizza oven on a stone counter on a patio, a pizza oven with a wide low mouth and a blue gas flame rolling along the back wall under its dome, a golden pizza sitting on the stone floor inside, the pizza oven clearly the subject, plants softly blurred behind, daylight, seasonless.

Alfresco
Pizza Oven Repair

An Alfresco pizza oven call begins with the gas shut and a flashlight run along the burner and the igniter tip before anyone tries a light-off.

(844) 747-3662

Mon–Sat, 8am–8pm

  • 1 pizza oven types
  • 7 problems we see
  • 2 error codes

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Three short steps, about a minute.

or call (844) 747-3662

Alfresco pizza ovens,
specifically.

Alfresco's Pizza Oven Plus (AXE-PZA) is a stainless gas oven with two separate heat sources: a ceramic infrared burner under the hearth stones and a tube burner behind a ceramic log at the back. It comes as a countertop unit, a built-in model and on a cart, and its always-on hot surface ignition means the oven needs steady 120-volt power to keep burning.

The Alfresco lineup

Builds1 pizza oven type

Outdoor gas pizza oven

Called out forGas Pizza Oven Won't Light: Clicks, Gas Hiss, Still No Flame

and 6 more problems on Alfresco

Repairs we do10 repairs, on any make

Pizza oven diagnostic visit · Pizza oven burner and igniter repair · Pizza oven gas valve and thermocouple repair · Pizza oven floor and dome repair

Error codesIgniter keeps glowing after the burner lights · No igniter glow within 5 to 10 seconds

2 Alfresco codes with a page of their own

The Alfresco
lineup.

Alfresco builds 1 of the 4 pizza oven types this site covers. Which one decides how the visit is planned.

All pizza oven types
Outdoor gas

Outdoor gas pizza oven

5 of the problems we see on Alfresco come up on it Outdoor gas pizza oven repair

What is particular
to Alfresco.

We service the Alfresco Pizza Oven Plus as the AXE-PZA countertop model, the AXE-PZA-BI built-in and ovens on the AXE-PZA-CART, plus the older ALF-PZA. Alfresco also sells the ARTP-PZA under its Artisan name with its own manual and parts list, so the serial plate decides what we bring.

Two burners doing two jobs

The infrared hearth burner sits under the stones and heats the floor; the log burner at the back throws flame over the pizza. When the top browns and the crust stays pale, or the reverse, we check each burner on its own before blaming the stones.

Ignition that stays lit on purpose

Spiral hot surface igniters glow the whole time a burner is on, ready to relight it after a gust of wind. That also means a power cut closes the safety gas valves within half a minute, so an Alfresco that shuts off by itself may be losing power, not gas.

An infrared burner that hates water

The ceramic panel of the hearth burner is damaged by water, and Alfresco says never to wash the hearth stone while it sits in the oven. A burner that glows in patches after a hose-down or a hard rain needs to be checked before the oven is used again.

Insects in the burners

Alfresco warns that spider and insect nests can send gas out the front of a burner, where it can ignite behind the control panel. Yellow flames with a gas smell, uneven heat or popping are the signs it lists, and all of them mean the oven should stay off.

Parts

Alfresco keeps two AXE-PZA manuals, one for serial numbers up to 17-99999 and one from 18-00000 on, so the serial decides which parts book we work from. Hot surface igniters, the infrared burner, the hearth stones and the halogen oven lamp are the parts we order most.

Repair or replace

Igniters, a burner, the hearth stones, the oven lamp or a blocked orifice are straightforward repairs on an Alfresco. Heat or flame damage inside the control area is the case where we look hard at the cost of repair against a new oven.

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What we are
called out for.

On Alfresco, most often gas pizza oven won't light: clicks, gas hiss, still no flame.

All problems

Alfresco error codes

Igniter keeps glowing after the burner lightsMode, not a failureNo igniter glow within 5 to 10 secondsIgnition and flame All Alfresco codes
A stainless outdoor gas pizza oven on a patio counter in plain afternoon light, its door off and the pizza oven stone floor cold and empty, the burner channel along the back dark with no flame, the knob at the front.

Gas Pizza Oven Won't Light: Clicks, Gas Hiss, Still No Flame

7 causes, cheapest first

 A domed wood-fired pizza oven in a backyard on an overcast day, a small smoky fire of dark damp logs at the back of the pizza oven stone floor, the inside of the dome still black with soot, a pale raw pizza waiting on a peel resting on the ledge.

Pizza Oven Not Getting Hot Enough to Bake a Crisp Crust

7 causes, cheapest first

 A finished Neapolitan-style pizza on a wooden peel resting at the mouth of a domed pizza oven, its crust charred black on one side and pale on the other, the glowing fire at the back of the pizza oven stone floor softly blurred behind.

Pizza Oven Uneven Bake: Burnt Edge, Raw Middle, Pale Bottom

6 causes, cheapest first

 A stainless outdoor gas pizza oven standing alone on a counter at dusk, its door off and its stone floor cold and dark, the cabinet below open to show a propane tank with its valve closed. Gas, fire or smoke at the oven

Pizza Oven Gas Smell Near the Burner or Supply Line: Act First

6 causes, cheapest first

 A domed wood-fired pizza oven on an empty stone terrace at night, a tall orange flame curling out of its arched mouth and smoke rising toward a wooden pergola beam above, the fire on the pizza oven stone floor behind it. Gas, fire or smoke at the oven

Flames Rolling Out of the Pizza Oven Mouth or Chimney

6 causes, cheapest first

 A domed wood-fired pizza oven in a backyard, thick gray smoke billowing from its short chimney, a smoldering pile of large damp logs on the pizza oven stone floor visible through the arched mouth, the dome dark with soot.

Wood-Fired Pizza Oven Smoking Heavily Out of the Chimney Top

6 causes, cheapest first

Not a
Alfresco?

Alfresco is one of 16 pizza oven makes on this site. The other 15 each have a page of their own.

All 16 brands

Alfresco pizza oven repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family sliding a pizza into a wood-fired pizza oven on a sunny patio.
For the heart of your home.

Questions about
Alfresco pizza ovens.

Why do the igniters in my Alfresco pizza oven keep glowing after it lights?
That is the design. The spiral hot surface igniters stay on while the burner runs so they can relight it if wind or a drop in gas puts the flame out. A glow on its own is nothing to fix.
My Alfresco pizza oven shut off by itself. What happened?
If power is interrupted, the safety gas valves close within 10 to 30 seconds, and the oven starts again once power returns. Look at the GFCI outlet and the cord before you suspect the gas supply.
Can I clean the Alfresco hearth stone with water?
Not while it is in the oven. Liquid can reach and ruin the infrared burner below, so Alfresco has you burn food off on high heat, then lift the cooled stone out and brush or vacuum it.
How long should the Alfresco hearth burner preheat?
Alfresco asks for 15 minutes on MAX before cooking. If the oven is still short of heat after that, the gas supply, the regulator and the burner ports are the next things to look at.

Back to your everyday

Book your Alfresco visit.

Have the pizza oven's model number ready — on Alfresco it decides which parts come on the first visit.

Schedule a repair Call (844) 747-3662
(844) 747-3662 Schedule a repair