Book a visit
Book a pizza oven
repair visit.
One short form books a pizza oven visit, and no card details are asked for. Nothing is owed until a technician has fired your oven and laid out the repair for you.
Mon–Sat, 8am–8pm
- Three short steps
- Price before any work
- No payment to book
Book a visit
Three short steps, about a minute.
or call (844) 747-3662
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What the form asks,
and why.
Everything you write is read before the truck leaves, so the thermocouple, valve, element or belt part your oven needs stands a better chance of already being on board. Sending the form commits you to nothing, and no figure is given before the cause is found.
Have the model number to hand if you can find it: where the rating plate is covers the usual places.
Rather talk? (844) 747-3662Step oneThe oven and its trouble
Outdoor gas oven, wood-fired or hybrid dome, deck oven, or conveyor or rapid-cook oven; the make; propane, natural gas, wood or electric; and whether it will not light, loses its pilot, stays cool, bakes unevenly, has cracked, smokes into the room, stops its belt or shows a code. That tells us who comes and which igniters, valves, elements and belt parts to pack.
Step twoA day and a half-day window
Morning or afternoon; for a pizzeria, a window before the dough is out, and for a home oven, a day when it has not been fired since the night before.
Step threeReaching the oven
Where the oven stands (patio, island, rooftop, pizzeria line), what feeds it (a tank, a gas line, wood, a circuit) and where the gas shutoff or the breaker is, how the chimney runs, and a phone for the day. A gate code, a delivery entrance, the hours the dining room is closed: each one saves time.
After you book,
the visit.
The three steps above are the booking. These four are what happens once a technician is in your kitchen.
What repairs costGas, power and draft come first
Before anything is lit, the technician checks the gas supply and its shutoff or the circuit and its breaker, looks up the flue, and inspects the floor and the dome. Then the oven is fired while the technician watches the ignition, the flame and how the heat spreads across the stone. Panels, burners and decks come off only in the technician's hands, with the gas closed, the power off and the oven cool enough to work on.
The cause, and its cost
Standing at the oven, the technician names the part that failed, cracked or wore through and gives its price at the same time, and nothing is ordered until you say yes. If a new oven makes more sense than the repair, you are told that just as plainly.
Parts that ride along
Thermocouples, pilot assemblies, igniters, common thermostats, fuses, probes and door gaskets often come on the truck. A gas valve for one make, a deck stone cut to size, an element set, a conveyor belt or drive motor, a blower or a refractory repair kit for one dome is ordered; put the serial in the booking and that order may be placed before we arrive.
Fired up before we go
With the part fitted and the covers back, the oven is fired while you watch: the burner catching on the first try and holding, the floor or decks reaching their heat and keeping it, the belt running at its set time, the smoke leaving by the chimney, and a test pie that comes out even.
Before the
technician arrives.
Three things that make the first visit the only one.
What a code meansAfter gas, fire or smoke, leave it off
After a gas smell, flame outside the mouth or behind the panel, a chimney fire, a burning smell or smoke that filled the room, do not fire the oven again to see what happens. Keep the gas closed or the breaker off and wait for us.
Write down the code and the pattern
A code on the display, a pilot that drops only in wind, a floor that cools after the third pie, a belt that slows at the dinner peak, a crack that appeared after rain: note it or photograph it. Put the oven's make and model beside the note and the technician can plan the visit around it.
Let it go cold and make room
Let the fire die out and the oven cool overnight, rake out cold ash only, and clear peels, wood stacks and pans from in front of it. Think back to what came just before: a first fire after a wet week, a new gas line, a move, a record Saturday, a storm.
Where we
come out.
Nine metros. If your street is not listed, give the address in the form and we will say straight away.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about booking.
Does requesting a pizza oven visit cost anything?
Where is the rating plate on a pizza oven?
Can I book a pizza oven repair by phone?
What if my pizza oven is not worth fixing?
Not ready to book?
Start from what it is doing.
Every symptom we see, what each one usually means, and the causes in the order they are worth checking.