Wood Stone RADIANT BURNER FAILED: the dome flame did not light
On the touchscreen home controllers, pressing START tries to light the radiant burner at the back or side of the dome.
Mon–Sat, 8am–8pm
- Ignition and flame
- Pizza oven burner and igniter repair
- Source: Wood Stone
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What RADIANT BURNER FAILED
actually means.
On the touchscreen home controllers, pressing START tries to light the radiant burner at the back or side of the dome. When that burner does not light, the controller shuts the burners down and raises this alarm; clearing it returns the screen to idle.
Wood Stone pizza oven display · also shown as BURNERS SHUTDOWN, ALARM POP-UP
What to do when RADIANT BURNER FAILED shows on the pizza ovenKind of codeIgnition and flame
The oven tried to light its burner and never proved a flame, or proved one and then lost it. The usual reasons are ordinary: a gas shutoff not fully open or a tank running dry, an igniter cracked or crusted with flour dust, a flame sensor or thermocouple that no longer reads the heat, or a draft that pulls the pilot away from it. Checking the shutoff and the tank and running the restart the manual names are fair first steps; if you smell gas, get outside first, and the valve, the sensor and every fitting stay with a technician.
Usually leads toPizza oven burner and igniter repair
Pizza oven burners cleared or replaced and igniters fitted and gapped, so the flame lights first time and burns blue and steady under the stone.
Shows up asPizza Oven Error Code on a Deck, Conveyor or Rapid-Cook Display
A pizza oven error code shows as letters or numbers on the display of a conveyor, deck or rapid-cook oven, a flashing light on its panel, or a message about ignition, heat, belt or airflow.
MakeWood Stone
Where a Wood Stone oven faces the dining room, the tech plans the visit around guests who can watch the hearth from their tables.
SourceWood Stone Mountain Home and Traditional Home installation and operation manual (M0365)
Mountain Home and Traditional Home RFG and RFG-IR ovens with the touchscreen controller (built December 2023 and later).
Before you book,
in this order.
Each step comes from Wood Stone's own guidance for RADIANT BURNER FAILED on its pizza ovens. Follow it to the end: the last card says whether this is a visit.
Clear the alarm, wait five minutes as Wood Stone asks between starts, then press START again.
Make sure the gas supply valve is fully on and, on a first start, that the gas line has been bled by the installer.
If the alarm returns, keep the oven off and book a visit so the burner, igniter and gas valve can be checked.
Still there?
It usually turns into pizza oven burner and igniter repair. Book with the code and the model number.
What not to do
This alarm is about the dome flame only, not about the hearth sensor, which reports System Error! instead. It is also not the high limit, which turns the flame and the controller off together.
What you may
notice with it.
The pizza oven problems RADIANT BURNER FAILED tends to arrive with. Answer these at the pizza oven before anyone is booked.
All problems
Where RADIANT BURNER FAILED usually leads
Pizza oven burner and igniter repair.
Wood Stone
pizza ovens.
Where a Wood Stone oven faces the dining room, the tech plans the visit around guests who can watch the hearth from their tables.
Wood Stone pizza oven repairMore Wood Stone codes
Ignition and flame on other makes
Outdoor gas pizza oven
A stainless pizza oven on a counter, a cart or set into masonry, fired by propane or natural gas under a stone floor and a low insulated dome.
Wood-fired pizza oven
A refractory dome over a firebrick or cast hearth, fired with wood and often a gas burner too, with a chimney, a door and thick insulation around it.
Commercial deck oven
A pizzeria's stacked steel oven with stone decks, heated by gas burners or electric elements, each deck with its own door, thermostat and controls.
In Wood Stone's own words
Always wait 5 minutes before restarting the oven.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Mountain Home and Traditional Home RFG and RFG-IR ovens with the touchscreen controller (built December 2023 and later).
Wood Stone RADIANT BURNER FAILED pizza oven repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about RADIANT BURNER FAILED.
Can I clear RADIANT BURNER FAILED myself?
What should I do when my Wood Stone home oven says RADIANT BURNER FAILED?
Why does the Wood Stone alarm also say BURNERS SHUTDOWN?
Could wind cause the Wood Stone radiant burner alarm on an outdoor oven?
Back to your everyday
Still showing RADIANT BURNER FAILED?
A booking with a code goes further when it has the code copied as shown, the model and serial from the rating plate, and a note on whether the oven still lights, heats or moves its belt. With those three, the office can match the likely part to your oven the same day.