The inside of a cold commercial deck oven in a pizzeria with its door open, the pizza oven's stone deck bare and a thin steel temperature probe visible along the back wall, nobody at the oven.

Middleby Marshall HIGH TEMP ERROR: every thermocouple has dropped out

On the PS638 the message means every thermocouple probe has failed open, so the control has no temperature reading at all.

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Mon–Sat, 8am–8pm

  • Temperature and sensors
  • Pizza oven thermostat and control repair
  • Source: Middleby Marshall

Book a visit

Three short steps, about a minute.

or call (844) 747-3662

What HIGH TEMP ERROR
actually means.

On the PS638 the message means every thermocouple probe has failed open, so the control has no temperature reading at all. The PS640 gas manual adds that a PLC malfunction can cause it. The X-Series shows the same condition as ALL PROBES OPEN, with an alarm.

Middleby Marshall pizza oven display · also shown as High Temp Error, ALL PROBES OPEN

What to do when HIGH TEMP ERROR shows on the pizza oven

Before you book,
in this order.

Each step comes from Middleby Marshall's own guidance for HIGH TEMP ERROR on its pizza ovens. Follow it to the end: the last card says whether this is a visit.

01

Stop baking: without any probe reading the oven cannot hold a temperature.

02

On an X-Series, press Dismiss to silence the alarm, then turn the oven off.

03

Book a visit so the thermocouples, their wiring and the PLC can be tested.

Still there?

It usually turns into pizza oven thermostat and control repair. Book with the code and the model number.

What not to do

The name suggests an overheat, but the cause Middleby Marshall lists is lost probes or the PLC. A single failed probe on an X-Series shows PROBE # OPEN instead and lets the oven keep running.

What you may
notice with it.

The pizza oven problems HIGH TEMP ERROR tends to arrive with. Answer these at the pizza oven before anyone is booked.

All problems

Where HIGH TEMP ERROR usually leads

Pizza oven thermostat and control repair.

Thermostat calibrated or replaced, temperature probe, timer, controller board or display · moderate.

In Middleby Marshall's own words

All thermocouple probes have failed
Middleby Marshall PS638 electric and gas oven owner's operating and installation manual (74617 Rev G) Middleby Marshall PS640 series gas oven owner's operating and installation manual (60251 Rev J) Middleby Marshall X70G, X55G, X55GWB gas oven owner's operating and installation manual (78866 Rev F)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. PS638 (74617) and PS640 gas (60251 Rev J) touch screen ovens print HIGH TEMP ERROR. X70G, X55G and X55GWB print ALL PROBES OPEN for the same event.

Middleby Marshall HIGH TEMP ERROR pizza oven repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family sliding a pizza into a wood-fired pizza oven on a sunny patio.
For the heart of your home.

Questions
about HIGH TEMP ERROR.

Can I clear HIGH TEMP ERROR myself?
Stop baking: without any probe reading the oven cannot hold a temperature. If it comes back, it needs a visit.
Is my Middleby Marshall PS638 overheating when it shows HIGH TEMP ERROR?
Not according to the manual. It means all the thermocouple probes have failed open, so the control cannot read the oven temperature at all.
Why would every probe fail at once on a PS640?
Several probes rarely die together. A shared connection, the wiring harness or the PLC that reads them is more likely, which is why the PS640 manual names the PLC too.
Is ALL PROBES OPEN on an X55 the same problem?
Yes. The X-Series gives the same cause, all thermocouple probes open, and asks for immediate repair.

Back to your everyday

Still showing HIGH TEMP ERROR?

A booking with a code goes further when it has the code copied as shown, the model and serial from the rating plate, and a note on whether the oven still lights, heats or moves its belt. With those three, the office can match the likely part to your oven the same day.

(844) 747-3662 Schedule a repair