--- title: "Wood Stone RADIANT BURNER FAILED: the dome flame did not light" description: "What RADIANT BURNER FAILED means on Wood Stone RADIANT BURNER FAILED: the dome flame did not lights, what to check before booking, and when it is not a failure…" url: "https://pizzaovenrepair.center/error-codes/wood-stone-radiant-burner-failed/" --- # Wood Stone RADIANT BURNER FAILED: the dome flame did not light On the touchscreen home controllers, pressing START tries to light the radiant burner at the back or side of the dome. ## What RADIANT BURNER FAILED actually means. On the touchscreen home controllers, pressing START tries to light the radiant burner at the back or side of the dome. When that burner does not light, the controller shuts the burners down and raises this alarm; clearing it returns the screen to idle. Wood Stone pizza oven display · also shown as BURNERS SHUTDOWN, ALARM POP-UP What to do when RADIANT BURNER FAILED shows on the pizza oven ### Kind of code Ignition and flame The oven tried to light its burner and never proved a flame, or proved one and then lost it. The usual reasons are ordinary: a gas shutoff not fully open or a tank running dry, an igniter cracked or crusted with flour dust, a flame sensor or thermocouple that no longer reads the heat, or a draft that pulls the pilot away from it. Checking the shutoff and the tank and running the restart the manual names are fair first steps; if you smell gas, get outside first, and the valve, the sensor and every fitting stay with a technician. ### Usually leads to Pizza oven burner and igniter repair Pizza oven burners cleared or replaced and igniters fitted and gapped, so the flame lights first time and burns blue and steady under the stone. ### Shows up as Pizza Oven Error Code on a Deck, Conveyor or Rapid-Cook Display A pizza oven error code shows as letters or numbers on the display of a conveyor, deck or rapid-cook oven, a flashing light on its panel, or a message about ignition, heat, belt or airflow. ### Make Wood Stone Where a Wood Stone oven faces the dining room, the tech plans the visit around guests who can watch the hearth from their tables. ### Source Wood Stone Mountain Home and Traditional Home installation and operation manual (M0365) Mountain Home and Traditional Home RFG and RFG-IR ovens with the touchscreen controller (built December 2023 and later). ## Before you book, in this order. Each step comes from Wood Stone's own guidance for RADIANT BURNER FAILED on its pizza ovens. Follow it to the end: the last card says whether this is a visit. 01 Clear the alarm, wait five minutes as Wood Stone asks between starts, then press START again. 02 Make sure the gas supply valve is fully on and, on a first start, that the gas line has been bled by the installer. 03 If the alarm returns, keep the oven off and book a visit so the burner, igniter and gas valve can be checked. ### Still there? It usually turns into [pizza oven burner and igniter repair](https://pizzaovenrepair.center/services/pizza-oven-burner-and-igniter-repair/). Book with the code and the model number. ### What not to do This alarm is about the dome flame only, not about the hearth sensor, which reports System Error! instead. It is also not the high limit, which turns the flame and the controller off together. ## What you may notice with it. The pizza oven problems RADIANT BURNER FAILED tends to arrive with. Answer these at the pizza oven before anyone is booked. [All problems](https://pizzaovenrepair.center/problems/) Before you call ### [Pizza Oven Error Code on a Deck, Conveyor or Rapid-Cook Display](https://pizzaovenrepair.center/problems/pizza-oven-error-code/) [All 7 causes, cheapest first](https://pizzaovenrepair.center/problems/pizza-oven-error-code/) It also comes with - [**Gas Pizza Oven Won't Light: Clicks, Gas Hiss, Still No Flame**](https://pizzaovenrepair.center/problems/pizza-oven-wont-light/) - [**Pizza Oven Pilot Won't Stay Lit Once the Knob Is Released**](https://pizzaovenrepair.center/problems/pizza-oven-pilot-wont-stay-lit/) Problem ### Pizza Oven Error Code on a Deck, Conveyor or Rapid-Cook Display 7 causes, cheapest first Where RADIANT BURNER FAILED usually leads ## Pizza oven burner and igniter repair. **Pizza oven burner cleared or replaced, spark electrode, hot-surface igniter or spark module · low to moderate.** Book a visit [What the job involves](https://pizzaovenrepair.center/services/pizza-oven-burner-and-igniter-repair/) ## Wood Stone pizza ovens. Where a Wood Stone oven faces the dining room, the tech plans the visit around guests who can watch the hearth from their tables. [Wood Stone pizza oven repair](https://pizzaovenrepair.center/brands/wood-stone/) More Wood Stone codes [chec](https://pizzaovenrepair.center/error-codes/wood-stone-chec/) [open](https://pizzaovenrepair.center/error-codes/wood-stone-open/) [PROB](https://pizzaovenrepair.center/error-codes/wood-stone-prob/) [FAIL](https://pizzaovenrepair.center/error-codes/wood-stone-fail/) [EEE](https://pizzaovenrepair.center/error-codes/wood-stone-eee/) [LO](https://pizzaovenrepair.center/error-codes/wood-stone-lo/) [System Error!](https://pizzaovenrepair.center/error-codes/wood-stone-system-error/) [Red over-temperature light](https://pizzaovenrepair.center/error-codes/wood-stone-red-over-temperature-light/) [All indicator lights flashing](https://pizzaovenrepair.center/error-codes/wood-stone-all-indicator-lights-flashing/) [ECONOMY light](https://pizzaovenrepair.center/error-codes/wood-stone-economy-light/) [Cook buttons flashing red](https://pizzaovenrepair.center/error-codes/wood-stone-cook-buttons-flashing-red/) Ignition and flame on other makes [Alfresco No igniter glow within 5 to 10 seconds](https://pizzaovenrepair.center/error-codes/alfresco-no-igniter-glow/) [Fontana Forni Er2](https://pizzaovenrepair.center/error-codes/fontana-forni-er2/) [Kalamazoo No clicking, or slow or faint clicking](https://pizzaovenrepair.center/error-codes/kalamazoo-slow-or-no-clicking/) [Lynx Igniters do not glow with the knob pushed in](https://pizzaovenrepair.center/error-codes/lynx-no-igniter-glow/) [Middleby Marshall RESET IGNITION](https://pizzaovenrepair.center/error-codes/middleby-marshall-reset-ignition/) [All 11 codes of this kind](https://pizzaovenrepair.center/error-codes/#family-ignition) Wood Stone builds this ### Outdoor gas pizza oven A stainless pizza oven on a counter, a cart or set into masonry, fired by propane or natural gas under a stone floor and a low insulated dome. Wood Stone builds this ### Wood-fired pizza oven A refractory dome over a firebrick or cast hearth, fired with wood and often a gas burner too, with a chimney, a door and thick insulation around it. Wood Stone builds this ### Commercial deck oven A pizzeria's stacked steel oven with stone decks, heated by gas burners or electric elements, each deck with its own door, thermostat and controls. ## In Wood Stone's own words > Always wait 5 minutes before restarting the oven. [Wood Stone Mountain Home and Traditional Home installation and operation manual (M0365)](https://woodstone-corp.com/wp-content/uploads/2022/10/M0365_MANUAL_Install_MH_TH_RFG_IR_W_0.pdf) [Wood Stone Mountain Home and Traditional Home installation and operation manual (M0365)](https://woodstone-corp.com/wp-content/uploads/2022/10/M0365_MANUAL_Install_MH_TH_RFG_IR_W_0.pdf) [Wood Stone Mountain Home and Traditional Home installation and operation manual (M0365)](https://woodstone-corp.com/wp-content/uploads/2022/10/M0365_MANUAL_Install_MH_TH_RFG_IR_W_0.pdf) Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Mountain Home and Traditional Home RFG and RFG-IR ovens with the touchscreen controller (built December 2023 and later). ## Wood Stone RADIANT BURNER FAILED pizza oven repair, where we come out. The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered. 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Clear the alarm, wait five minutes as Wood Stone asks between starts, then press START again. If it comes back, it needs a visit. ### What should I do when my Wood Stone home oven says RADIANT BURNER FAILED? Clear the alarm, wait five minutes and press START again with the gas fully on. A second failure means the burner, its igniter or its valve needs a technician. ### Why does the Wood Stone alarm also say BURNERS SHUTDOWN? When the dome burner does not light, the controller stops every burner, so the underfloor burner is shut off as well. ### Could wind cause the Wood Stone radiant burner alarm on an outdoor oven? Wood Stone lists wind blowing into the oven among the reasons a flame cuts out, so an exposed outdoor oven can see it. Repeated alarms still call for a check of the burner and venting. --- **[Read on the site: Wood Stone RADIANT BURNER FAILED: the dome flame did not light](https://pizzaovenrepair.center/error-codes/wood-stone-radiant-burner-failed/)** **[Book a visit with PizzaOvenRepair.center](https://pizzaovenrepair.center/schedule/)**